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Verifiedlast checked 20 Oct 2026 · re-checked every 3 days
Zendesk AI
AI-powered customer service platform with autonomous AI agents, chatbots, agent copilot, and omnichannel ticketing across email, chat, voice, and social channels
- Pricing (as verified)
- $19/agent/month (Support Team, email only); $55/agent/month (Suite Team with AI); AI resolutions $1.50-$2.00 each after allowance
- Free plan / trial
- No free plan · trial: 14-day free trial
- Works in
- Worldwide
- Best for
- Small teams, Larger teams and companies
- Does
- Answering calls and messages, Meeting notes and call summaries, Customer support and FAQs
- Connects with
- Salesforce, Slack, Microsoft Teams, Google Workspace, Jira, HubSpot, Shopify, 1000+ apps
- Company
- 2007
- Billing and payment
- Bills in USD, EUR, GBP, BRL, and other currencies; accepts Visa, Mastercard, Amex, PayPal; US accounts can use ACH direct debit; enterprise accounts can use wire transfer or invoicing
Worth knowing: Complex pricing with base seat fees plus AI resolution charges and multiple add-ons (Copilot $50/agent, QA $35/agent, WFM $25/agent); actual costs often 2-3x the advertised base price
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