Refund policy
Last updated 12 October 2026
If your report has fewer than two verified picks, we research your tasks by hand and send an updated report within 7 days. If we still cannot find two, full refund.
The rule, in full
Every report names up to three tasks and, for each, the verified tool that fits your business best. A report is doing its job when at least two of those tasks have a verified pick. Our system knows the count before the report is sent, so this is not something you have to argue.
- Fewer than two verified picks: we research your tasks by hand, in your country and budget, and send an updated report within 7 days of the original, at no charge.
- Still fewer than two after that: we refund the full price to the card you paid with. Refunds are issued through Stripe and usually appear within 5 to 10 working days, depending on your bank.
- We could not deliver at all (no report within 7 days of payment for any reason on our side): full refund, no questions.
What is not covered
A report with two or three verified picks has delivered what was sold, even if you decide not to use the tools, already knew about one of them, or would have preferred different ones. If something in it is wrong on the facts (a price, a region, a feature), tell us and we correct the report; that is part of the service, not a refund case.
Company reports follow the same rule. The department roll-up and the planning call are included in the price; if we fail to deliver them within the seven days, tell us and we refund the difference between the Company price and the Small business price.
How to ask
Reply to the email that delivered your report, or write to hello@wepronex.com from the address you used to buy, within 7 days of receiving the report. Tell us which tasks had no verified pick. A person answers within two working days.
A few fair-play rules
- One refund per business.
- When a report is refunded, its private link is switched off.
- An email address or card that has been refunded cannot buy again at a launch price; the normal price applies.
Beyond the rule
The rule above is the promise we can make to everyone. If something else about your experience was not right, write to us anyway. We read every message and decide case by case; we would rather keep your trust than your money.
This policy forms part of our terms of service. Consumers in some countries have additional statutory rights, which this policy does not reduce.